We refund all full priced items.
Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
Items must be returned in their original condition including tags.
Once MINIMALIST TRIBE has received your returned package, all returned items will be inspected before a refund or store credit is issued.
***MINIMALIST TRIBE reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at firstname.lastname@example.org in order to organise alternative refund arrangements. Any issues that may arise with refunds to the original account due to MINIMALIST TRIBE not being notified are completely out of our control and MINIMALIST TRIBE will not be held accountable.
A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item.
You can also DOWNLOAD A COPY OF THE RETURNS SHEET.
Return Shipping is at the cost of the customer and is non-refundable.
***We recommend returning items through traceable mail, as MINIMALIST TRIBE cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please return all items to the address below. If you require a street address, please email email@example.com
386 route d'avignon
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Please note that the goods are your responsibility until they are returned to MINIMALIST TRIBE. MINIMALIST TRIBE will not issue a refund on item/s that are not received or are lost in transit.